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GB/T 19013-2021 Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 - 中英文版 |
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GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 - 中英文版 |
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GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 - 中英文版 |
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GB/T 19018-2017 Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions 质量管理 顾客满意 企业-消费者电子商务交易指南 - 中英文版 |
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